SHEKARINFO · WEBSITE POLICIES

Terms of Use

Last updated: 14 November 2026

Terms for using ShekarInfo, requesting support and accessing downloads.

1. About this website

ShekarInfo (shekarinfo.in), operated by Shekar Mondal, provides IT support information, contact options, enquiry and appointment requests, guides and downloads. Use the site lawfully and read our Privacy Policy for information about data handling. For questions, email [email protected].

2. Support requests and appointments

Submitting a request does not guarantee that a service can be provided, that an appointment is confirmed, or that an issue can be resolved. A preferred date or time is a request until we confirm it with you. Support scope, method, availability, any charges and payment or cancellation arrangements will be discussed and agreed before paid work begins. The website does not itself collect payment.

Provide accurate contact and issue details. Do not send passwords, OTPs, sensitive identity information, payment card details or licence keys through forms or chat. If an appointment needs to change, contact us as soon as possible.

3. Remote support and your device

Remote access or changes to a device require your permission and a separate discussion about the work. Before troubleshooting, back up important files where practical and make sure you are authorised to request work on the device or network. Only use properly licensed software. Agree any access requirements directly; submitting a form is not permission for unrestricted access to your device.

4. Guides and AI responses

Guides and chatbot responses are general information and may not fit every device or situation. AI responses may be incomplete or incorrect. Verify important steps and stop if you are unsure, especially before deleting data, changing security settings or installing software. Contact us to discuss device-specific support.

5. Downloads and third-party software

Downloads may be files made available by ShekarInfo or links to an external publisher. Descriptions, versions, sizes and compatibility information are provided to help you choose, but may change or contain errors. Review the publisher's requirements and licence, check compatibility and scan downloaded files before opening them. We do not guarantee that every file or external link will always be available, error-free or suitable for your purpose.

Software belongs to its respective owner. Availability on this website does not transfer ownership or override the publisher's licence, payment requirements or terms. Do not redistribute files unless permitted. Contact [email protected] about an incorrect, unsafe or unauthorised download so it can be reviewed.

6. Acceptable use

Do not submit spam, malware, abusive content or another person's confidential information without authority. Do not attempt to access the admin workspace, support records, other users' data or restricted systems without permission, or interfere with the website's operation.

7. Content, external links and availability

ShekarInfo branding and original website content must not be misrepresented as your own. Third-party names and marks belong to their respective owners. Links to external sites do not give us control over their content, availability or practices. Website features may be updated, suspended or removed for maintenance or other operational reasons.

8. Responsibility and applicable rights

We aim to provide useful information and reasonable care, but cannot guarantee uninterrupted website access, a particular repair outcome or that general guidance will resolve an issue. Responsibility for any agreed support work will depend on the circumstances, the agreed service and applicable law. Nothing in these terms excludes rights or liability that cannot lawfully be excluded, including applicable consumer rights.

9. Contact and changes

For a support concern, appointment change, download issue or question about these terms, email [email protected]. We may update these terms as the website changes. The date above identifies this version. Any paid service should be confirmed directly with its applicable terms before work starts.