SHEKARINFO · WEBSITE POLICIES

Privacy Policy

Last updated: 14 November 2026

How ShekarInfo handles support requests, visitor information and messages.

1. Who is responsible

ShekarInfo (shekarinfo.in) is operated by Shekar Mondal for IT support information, enquiries and appointment requests. For privacy questions, correction or deletion requests, email [email protected]. You do not need to post personal information publicly.

2. Information you choose to provide

When you request support, we receive your name, email address, optional phone number, issue category and the description you enter. An appointment request may include your preferred date, time and support method. We also keep a ticket reference, request status and support-related notes needed to manage your enquiry. Emailing us directly sends the details through your email provider and ours.

Please provide only information needed to explain the issue. Do not send passwords, OTPs, payment card details, identity documents, licence keys or other confidential information through the form or chatbot.

3. Why we use this information

We use support information to respond to your request, discuss troubleshooting, arrange and manage appointments, communicate about the support you requested and maintain relevant support records. We do not sell your support-request personal information or use it for advertising or marketing.

4. Visitor analytics and technical information

Our website records page views, visit time, the page visited, referral website, website language, public IP address, approximate country/region/city, browser, operating system and device type. We use this information to understand website usage and support website operation and security. Location and device detection may be approximate. This does not give us access to your device's MAC address or precise GPS location.

These analytics are implemented without visitor tracking cookies. This does not mean every hosting or security provider operates without logs or cookies.

5. Service providers and external services

We use Cloudflare to host and deliver the website and to store support records and analytics. Support form details are also sent through Web3Forms to deliver an email notification. These providers process information needed to provide their services. See Cloudflare's Privacy Policy and Web3Forms' Privacy Policy.

Where Google Fonts are loaded, your browser connects to Google to obtain the fonts and may send ordinary connection information such as your IP address. External websites, social links and software download publishers have their own privacy practices. Their policies apply when you visit them. Service providers may process data in countries outside India.

6. AI support chat

If you use the AI chatbot, the message and relevant conversation context are sent to Google's Gemini API to generate a response. The chatbot is automated and may make mistakes. Google's handling of this content depends on the service configuration and applicable terms; we do not promise that chat content is never retained, reviewed or used by the provider. Read the Gemini API terms and Google Privacy Policy. Please use email or the support form for personal support details and do not enter sensitive or confidential information in the chatbot.

7. Storage, access and retention

Support records and visitor analytics are kept in website storage accessible through the restricted admin workspace. Email notifications may also remain in the support mailbox and provider systems. Access controls are used to protect the admin area, but no online system can be guaranteed completely secure.

There is currently no fixed automatic deletion schedule for support records or analytics. Records may remain until removed as part of administration or in response to an appropriate deletion request. We aim to limit retention to support, operational and any applicable legal needs. Provider logs and backups may follow separate retention arrangements.

8. Your choices and requests

You can choose not to submit an enquiry, omit the optional phone number, or contact us by email instead. To ask about, correct or request deletion of personal information you have provided, email [email protected]. Include your ticket reference if available, but do not send a password or OTP. We may ask for reasonable verification so that information is not disclosed or deleted at another person's request. We will review the request and explain any information that must be retained for applicable legal or legitimate support-record needs.

If you no longer want us to handle an enquiry, tell us by email. This may prevent us from providing the requested support. It does not undo processing already completed.

9. Cookies and browser storage

Admin sign-in uses a session cookie. The admin workspace may store its selected appearance in the browser. The public website follows your system's Light/Dark preference. Hosting, security and external services may have their own cookie or browser-storage behaviour; this policy does not claim that the entire website is cookie-free.

10. Children and policy updates

The site and AI chat are intended for adults. If you are under 18, ask a parent or guardian to contact us and do not submit personal details or use the AI chat yourself. A parent or guardian who believes a child has supplied personal information can contact us to request review and deletion.

We may update this policy when website features or data practices change. The last-updated date appears above. Changes do not remove rights available under applicable law.